Postcard from DRC

Congo Call Center operator on the phone with a WFP beneficiary to discuss WFP’s activities

Congo Call Center operator on the phone with a WFP beneficiary to discuss WFP’s activities

Greetings from the Democratic Republic of Congo (DRC)! Two members of the mVAM team recently travelled to Kinshasa to help the WFP Country Office assess how to improve upon its current mVAM system and see what other mVAM technologies we could roll out in the coming months.

mVAM data collection in DRC is conducted nation-wide in collaboration with the Cellule d’Analyses des Indicateurs de Développement, more commonly referred to as CAID. CAID is part of the Congolese National Government, housed within the Prime Minister’s Office, and is responsible for collecting food security and other indicators on a regular basis. Since April 2016, CAID—with technical support from WFP—has been collecting remote food security data across more than 50% of the country. Now this is quite a feat when you consider the vast size of DRC (it would cover most of Western Europe!) coupled with the fact that in many places there is little network coverage.

Map from: http://www.mylifeelsewhere.com/country-size-comparison/belgium/democratic-republic-of-congo

Map from: http://www.mylifeelsewhere.com/country-size-comparison/belgium/democratic-republic-of-congo

During the visit, the mVAM team met with CAID to discuss how to improve its data quality and expand to areas not yet covered by mVAM. This included a visit to the Congo Call Center (CCC). They have a team of operators dedicated to conducting the monthly calls so we went to discuss any challenges they encounter when placing calls. We also brainstormed different ways share the information that CAID collects with the general public. They currently produce a monthly bulletin called ‘m-kengela’ that shares price information and other food security-related details but they also want to share this information with a larger audience. So, together we explored the possibility of creating a Free Basics website that would be accessible to a larger audience. Given the success of our Free Basics pilot in Malawi and the fact that there are two participating mobile network providers within the country, we decided that this would be an ideal way of creating a nation-wide price website. We therefore met with cell phone companies and spent time with CAID mapping out what their site might look like.

Discussions are now underway vis-a-vis the next steps and the mVAM team and CAID are hard at work preparing for the launch of its first Free Basics price website. So stay tuned for more details as rollout takes place over the coming months!


Also published on Medium.

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